Frequently Asked Questions (FAQ)

You can make changes yourself while the order is unpaid and no payment details have been submitted.

Sign in and find the order in your account:

• To change items: Select "Edit Order." Your items will open in a new shopping cart. Make your changes and complete checkout again to save them.

• To update the delivery address: Edit the order and enter the new address at step 2 of checkout.

• To cancel the entire order: Select "More Info," scroll down and click "Cancel Order."

If you have already paid or submitted payment details, contact support with your request. We can only make changes if the order's processing stage allows it. Orders cannot be changed or cancelled after shipment.

Contact support and explain which product you received instead of the one you ordered. We will help resolve the mistake.

There is no minimum order value. However, individual payment providers may set minimum transaction amounts, so some payment options may not be available for orders below $100.

Some orders travel in multiple packages because of their size or the products included.

"Semi-Shipped" means that part of your order has been dispatched. The remaining items normally leave within 12–48 hours. Check your order history for each package's shipping details.

Contact support if:

• The remaining items still have not shipped after 5–7 working days from payment.

• A second package has not arrived within 20 days of its shipping date.

We do not make refunds for security reaons. We will offer store credit if you want to cancel an order as long as the order was not shipped. Account credit can be used at any time toward any future order.

Once an order has shipped, we can't cancel it. If a package is lost, seized or arrives with damaged or poor-quality products, we offer free reshipment or replacement.

We accept cryptocurrencies including Bitcoin, Ethereum, Litecoin and USDT. We also use selected online payment services that support debit and credit cards.

For security reasons, some methods are unavailable to first-time customers. Contact support for the full list of options available to you.

Sign in, open "My Orders" and find the relevant order. Select "Payment Information," then choose an available method to view its payment instructions.

Some methods also require you to report the transaction. After paying, return to the order in "My Orders." Find the method you used among the three payment groups, open its payment submission form and enter the correct transaction details so we can match the payment to your order.

Visit the registration page, complete the form and submit it. No verification step is required, so you can sign in immediately. Contact support if you have trouble registering.

Open "My Info" after signing in. Edit the relevant fields, then select "Update Profile" or "Change Password," depending on what you changed.

Go to the password recovery page and submit the email address used to register. Your login details will be emailed to that address. Once you regain access, you can change your password in "My Info."

Orders normally ship within 1–3 business days after payment clears. Delivery usually takes another 10–16 days from shipment, although postal delays can extend this timeframe.

If your package has not arrived within 25 days of shipment, contact support.

Every package has its own tracking number. You can find it in your shipping confirmation email or in your order history: open "More Info" and scroll to the shipped packages.

Enter the number on 17TRACK to follow the delivery.

Tracking may take time to appear. In some destinations, updates only become visible after the package clears customs.

If tracking has stopped changing for more than 7 days, contact support. You can also contact us sooner if you believe there is a problem with the shipment.

Contact support if your package has been returned. For security reasons, the return addresses we use are not valid receiving addresses, so returned packages are usually unrecoverable.

To reduce the chance of missing a delivery:

• Check that our emails are not going to spam.

• Review the shipping confirmation and the package details in "My Orders," including tracking numbers and expected arrival dates.

• Check tracking every 7–10 days.

Most carriers hold undelivered packages at the post office for 30 days, allowing time for collection. You can also ask support for your shipping details.

Eligible purchases earn 10% cashback as store credit for future orders. Cashback is not awarded on orders that already receive a discount, including sitewide sales and other promotions, or on certain discounted products.

The amount you can earn appears during the ordering process. To spend existing credit, apply it in the shopping cart before checkout.

Open "My Referral" in your account and share your personal link with friends. You earn store credit equal to 20% of the value of their orders, and friends who register through your link receive free shipping on their first order.

Legal requirements vary by country. Check the laws that apply where you live before placing an order.